Shipping and Returns

SHIPPING AND RETURNS POLICY

1. SHIPPING POLICY

1.1 SHIPPING TIMES

WE STRIVE TO PROCESS AND SHIP ORDERS AS QUICKLY AS POSSIBLE. ORDERS ARE TYPICALLY PROCESSED WITHIN 5-9 BUSINESS DAYS AFTER PAYMENT CONFIRMATION. DELIVERY TIMES MAY VARY BASED ON YOUR LOCATION AND THE SHIPPING METHOD CHOSEN DURING CHECKOUT.

1.2 SHIPPING METHODS

AS OF NOW WE ONLY OFFER STANDARD DELIVERY. THE AVAILABLE OPTIONS WILL BE PRESENTED TO YOU DURING THE CHECKOUT PROCESS. PLEASE NOTE THAT DELIVERY TIMES ARE ESTIMATES AND MAY BE SUBJECT TO DELAYS BEYOND OUR CONTROL.

1.3 SHIPPING COSTS

SHIPPING COSTS ARE CALCULATED BASED ON THE SELECTED SHIPPING METHOD, DESTINATION, AND THE WEIGHT AND DIMENSIONS OF THE ITEMS IN YOUR ORDER. THE EXACT SHIPPING COST WILL BE DISPLAYED DURING CHECKOUT.

1.4 ORDER TRACKING

ONCE YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING A TRACKING NUMBER. YOU CAN USE THIS TRACKING NUMBER TO MONITOR THE STATUS AND ESTIMATED DELIVERY DATE OF YOUR PACKAGE.

2. RETURNS AND EXCHANGES

2.1 RETURN ELIGIBILITY

WE WANT YOU TO BE SATISFIED WITH YOUR PURCHASE. IF YOU'RE NOT ENTIRELY HAPPY WITH YOUR ORDER, YOU MAY BE ELIGIBLE FOR A RETURN OR EXCHANGE. TO BE ELIGIBLE, ITEMS MUST BE UNUSED, IN THE SAME CONDITION AS RECEIVED, AND RETURNED WITHIN 30 DAYS OF DELIVERY. ALL CLAIMS MUST BE SUBMITTED NO LATER THAN 30 DAYS AFTER THE ESTIMATED DELIVERY DATE.

2.2 HOW TO INITIATE A RETURN OR EXCHANGE

TO INITIATE A RETURN OR EXCHANGE, PLEASE FOLLOW THESE STEPS:

• CONTACT OUR CUSTOMER SUPPORT TEAM AT PRISMIC.BUSINESS@GMAIL.COM WITHIN 15 DAYS OF RECEIVING YOUR ORDER.

• PROVIDE YOUR ORDER NUMBER, DETAILS ABOUT THE ITEMS YOU WISH TO RETURN OR EXCHANGE, AND THE REASON FOR THE RETURN.

• OUR CUSTOMER SUPPORT TEAM WILL GUIDE YOU THROUGH THE RETURN PROCESS AND PROVIDE YOU WITH INSTRUCTIONS ON WHERE TO SEND THE ITEMS.

2.3 RETURN SHIPPING COSTS

RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS THE RETURN IS DUE TO AN ERROR ON OUR PART OR A DEFECTIVE ITEM. IN SUCH CASES, WE WILL PROVIDE YOU WITH A PREPAID RETURN SHIPPING LABEL.

2.4 REFUNDS AND EXCHANGES

• REFUNDS: ONCE WE RECEIVE YOUR RETURNED ITEMS AND INSPECT THEM, WE WILL PROCESS YOUR REFUND. REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD USED FOR THE PURCHASE.

• EXCHANGES: IF YOU REQUESTED AN EXCHANGE, WE WILL SHIP THE REPLACEMENT ITEM ONCE WE RECEIVE AND PROCESS YOUR RETURN.

2.5 NON-RETURNABLE ITEMS

CERTAIN ITEMS ARE NON-RETURNABLE, INCLUDING:

• ITEMS MARKED AS FINAL SALE.

• UNDERGARMENTS AND SWIMWEAR FOR HYGIENE REASONS.

• ITEMS THAT SHOW SIGNS OF WEAR, USE, OR DAMAGE.

2.6 MISPRINT/DAMAGE/DEFECTIVE ITEMS

ITEMS MUST BE SUBMITTED WITHIN 30 DAYS AFTER THE PRODUCT HAS BEEN RECEIVED. FOR PACKAGES LOST IN TRANSIT, ALL CLAIMS MUST BE SUBMITTED NO LATER THAN 30 DAYS AFTER THE ESTIMATED DELIVERY DATE. CLAIMS DEEMED AN ERROR ON OUR PART ARE COVERED AT OUR EXPENSE.

2.7 WRONG ADDRESS

IF YOU PROVIDE AN ADDRESS THAT IS CONSIDERED INSUFFICIENT BY THE COURIER, THE SHIPMENT WILL BE RETURNED TO OUR FACILITY. YOU WILL BE LIABLE FOR RESHIPMENT COSTS ONCE WE HAVE CONFIRMED AN UPDATED ADDRESS WITH YOU

(IF AND AS APPLICABLE).

3. CONTACT US

IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT OUR SHIPPING AND RETURNS POLICY, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM AT PRISMIC.BUSINESS@GMAIL.COM