Refund policy

RETURNS AND REFUND POLICY

LAST UPDATED: [09/17/2023]

1. RETURNS AND EXCHANGES

1.1 RETURN ELIGIBILITY

WE WANT YOU TO BE SATISFIED WITH YOUR PURCHASE. IF YOU'RE NOT ENTIRELY HAPPY WITH YOUR ORDER, YOU MAY BE ELIGIBLE FOR A RETURN OR EXCHANGE. TO BE ELIGIBLE, ITEMS MUST BE UNUSED, IN THE SAME CONDITION AS RECEIVED, AND RETURNED WITHIN 30 DAYS OF DELIVERY. ALL CLAIMS MUST BE SUBMITTED NO LATER THAN 30 DAYS AFTER THE ESTIMATED DELIVERY DATE.

1.2 HOW TO INITIATE A RETURN OR EXCHANGE

TO INITIATE A RETURN OR EXCHANGE, PLEASE FOLLOW THESE STEPS:

CONTACT OUR CUSTOMER SUPPORT TEAM AT PRISMIC.BUSINESS@GMAIL.COM WITHIN 15 DAYS OF RECEIVING YOUR ORDER.

PROVIDE YOUR ORDER NUMBER, DETAILS ABOUT THE ITEMS YOU WISH TO RETURN OR EXCHANGE, AND THE REASON FOR THE RETURN.

OUR CUSTOMER SUPPORT TEAM WILL GUIDE YOU THROUGH THE RETURN PROCESS AND PROVIDE YOU WITH INSTRUCTIONS ON WHERE TO SEND THE ITEMS.

1.3 RETURN SHIPPING COSTS

RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS THE RETURN IS DUE TO AN ERROR ON OUR PART OR A DEFECTIVE ITEM. IN SUCH CASES, WE WILL PROVIDE YOU WITH A PREPAID RETURN SHIPPING LABEL.

1.4 REFUNDS AND EXCHANGES

REFUNDS: ONCE WE RECEIVE YOUR RETURNED ITEMS AND INSPECT THEM, WE WILL PROCESS YOUR REFUND. REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD USED FOR THE PURCHASE.

EXCHANGES: IF YOU REQUESTED AN EXCHANGE, WE WILL SHIP THE REPLACEMENT ITEM ONCE WE RECEIVE AND PROCESS YOUR RETURN.

1.5 NON-RETURNABLE ITEMS

CERTAIN ITEMS ARE NON-RETURNABLE, INCLUDING:

• ITEMS MARKED AS FINAL SALE
• UNDERGARMENTS AND SWIMWEAR FOR HYGIENE REASONS
• ITEMS THAT SHOW SIGNS OF WEAR, USE, OR DAMAGE

 

1.6 MISPRINT/DAMAGE/DEFECTIVE ITEMS

ITEMS MUST BE SUBMITTED WITHIN 30 DAYS AFTER THE PRODUCT HAS BEEN RECEIVED. FOR PACKAGES LOST IN TRANSIT, ALL CLAIMS MUST BE SUBMITTED NO LATER THAN 30 DAYS AFTER THE ESTIMATED DELIVERY DATE. CLAIMS DEEMED AN ERROR ON OUR PART ARE COVERED AT OUR EXPENSE.

1.7 WRONG ADDRESS

IF YOU PROVIDE AN ADDRESS THAT IS CONSIDERED INSUFFICIENT BY THE COURIER, THE SHIPMENT WILL BE RETURNED TO OUR FACILITY. YOU WILL BE LIABLE FOR RESHIPMENT COSTS ONCE WE HAVE CONFIRMED AN UPDATED ADDRESS WITH YOU
(IF AND AS APPLICABLE).

2. REFUNDS

2.1 REFUND ELIGIBILITY

ALL REFUND REQUESTS MUST BE MADE WITHIN 30 DAYS FROM THE DATE OF PURCHASE. AFTER THIS 30-DAY PERIOD, ALL SALES ARE CONSIDERED FINAL, AND WE CANNOT OFFER REFUNDS OR EXCHANGES.

• PRODUCT CONDITION: THE ITEM MUST BE UNUSED, UNWORN, AND IN THE SAME CONDITION AS WHEN YOU RECEIVED IT.
• PROOF OF PURCHASE: YOU MUST PROVIDE A VALID PROOF OF PURCHASE, SUCH AS AN ORDER NUMBER OR RECEIPT.
• RETURN AUTHORIZATION: PRIOR TO RETURNING THE ITEM, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM AT PRISMIC.BUSINESS@GMAIL.COM TO REQUEST A RETURN AUTHORIZATION (RA) NUMBER.

2.2 NON-REFUNDABLE ITEMS

CERTAIN ITEMS ARE NOT ELIGIBLE FOR REFUNDS, INCLUDING BUT NOT LIMITED TO:

• GIFT CARDS
• DOWNLOADABLE SOFTWARE OR DIGITAL PRODUCTS
• PERSONALIZED OR CUSTOM-MADE PRODUCTS

2.3 REFUND PROCESS

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.
IF YOUR REFUND IS APPROVED, IT WILL BE PROCESSED, AND A CREDIT WILL BE APPLIED TO YOUR ORIGINAL METHOD OF PAYMENT AS SOON AS POSSIBLE.

2.4 SHIPPING COSTS

SHIPPING COSTS FOR RETURNING ITEMS ARE THE RESPONSIBILITY OF THE CUSTOMER. THESE COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING MAY BE DEDUCTED FROM YOUR REFUND.

3. CONTACT US

IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT OUR SHIPPING AND RETURNS POLICY, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM AT PRISMIC.BUSINESS@GMAIL.COM

We reserve the right to update or modify this Refunds Policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.